HOME
ALL
SHOP ALL ACCESSORIES
HATS
JEWELRY
NEW ARRIVALS
BEST SELLERS
SUNGLASSES
SWEATSHIRTS
T-SHIRTS
Account
Language
Currency
Logistics
  • Language
  • Currency

After-Sales Policy

At Super Online Shop, customer satisfaction is our top priority. We are committed to ensuring that you are happy with your purchase and that any issues are resolved efficiently. Below is our comprehensive after-sales policy, including returns, exchanges, and refunds.

1. 30-Day Return Policy

We offer a 30-day no-questions-asked return policy on all items. If for any reason you are not satisfied with your purchase, you can return the product within 30 days of receiving it, provided that:

  • The item is unused, unwashed, and in its original packaging.
  • You have proof of purchase (order number, receipt, etc.).

How to Request a Return:

  • Contact our customer support team at qcjhomaza@hotmail.com with your order number and reason for the return.
  • Once your return request is approved, we will provide detailed instructions for shipping the item back to us.
  • Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

2. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and the credit will be automatically applied to your original method of payment.

Please note:

  • Shipping fees are non-refundable, except in cases where the item was damaged or the wrong product was delivered.
  • If your return does not meet the conditions outlined above, we may refuse the refund or offer a partial refund at our discretion.

3. Exchange Policy

If you wish to exchange a product (e.g., for a different size or color), you may do so within 30 days of purchase. The exchanged item must meet the same conditions as outlined in the return policy. To initiate an exchange, please email us at qcjhomaza@hotmail.com with your order number and details of the item you wish to exchange.

Please note that the customer is responsible for the shipping costs of returning the original item and receiving the exchanged item, unless the exchange is due to an error on our part.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at qcjhomaza@hotmail.com. We will arrange for a replacement or refund at no additional cost to you. Please include:

  • Your order number.
  • A clear photo of the damaged or defective item.

We will process your claim as quickly as possible to ensure you receive a replacement or refund.

5. Warranty

While Super Online Shop primarily deals in inventory clearance, we stand by the quality of our products. Should you experience any issues beyond the return window, please reach out to our support team, and we will work with you to find a solution.

6. Contact Us

If you have any questions or concerns about our after-sales policy, or need assistance with your order, please don’t hesitate to reach out to our customer support team:

Thank you for shopping with Super Online Shop! We are committed to ensuring that your experience with us is smooth and satisfactory.

This policy outlines the processes clearly, making it easy for customers to understand their options for returns, refunds, and exchanges. Let me know if you'd like to tweak anything!