Shipping Policy

Our goal is to offer the best shipping options, no matter where you live. We deliver to hundreds of customers worldwide every day, ensuring that we always provide the highest level of response.

The term of the contract is divided into two parts:

Lead time: order verification, preparation, quality control and packing. All orders are shipped to the manufacturer within 48 hours of placing the order. The manufacturer then processes the orders, which takes up to 5 business days.
Shipping time: Refers to the time it takes for a shipment from our warehouse to your door after the manufacturer has processed your order. After processing and leaving the warehouse, products usually take 10-20 business days to arrive after the shipping date. We apologize for delays in delivery if the package you sent requires customs clearance/inspection or due to shipping delays caused by the carrier.
All orders can be tracked by entering the tracking code contained in the shipping confirmation email on the following websites;

https://www.17track.net/en
https://www.sf-express.com/cn/en/dynamic_function/waybill/ (Only for orders shipped via SF Express carrier)
*Note to all customers regarding COVID-19

In light of the current global situation, our priority as a company is to keep our employees, customers and communities safe. As a result, our distribution centers are now operating with reduced staffing, strict hygiene protocols, and extensive and continuous sanitation. Currently, many local carriers around the world follow the same protocols, resulting in potential processing and shipping delays of up to 25 business days.

We continue to put the safety of our customers and associates first and thank you for your patience during these unprecedented times.