Shipping Policy
Shipping Policy
At Super Online Shop, we aim to provide fast, reliable, and cost-effective shipping to all of our customers around the world. Below, you’ll find the details of our shipping process, including delivery times, shipping costs, and important information to ensure a smooth delivery experience.
1. Global Shipping
We are proud to offer worldwide shipping. No matter where you are located, Super Online Shop ensures that your order reaches you in a timely manner.
2. Processing Time
Once your order is placed, it will be processed within 1-3 business days (excluding weekends and holidays). During high-demand periods or sales events, processing times may be extended by an additional 2-3 days. You will receive an email confirmation once your order has been processed and shipped.
3. Delivery Time
Estimated delivery times are as follows:
- Domestic Shipping (United States): 5-10 business days
- International Shipping: 7-20 business days, depending on the destination country and customs processing times.
Please note that delivery times are estimates and may vary based on your location, public holidays, and other external factors.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to keep shipping costs as low as possible and offer free shipping on certain promotions or minimum order amounts. Please check our website or promotional offers for more information.
5. Customs, Duties, and Taxes
For international orders, customers are responsible for any customs fees, import duties, or local taxes that may apply upon arrival in their destination country. Super Online Shop is not responsible for delays caused by customs clearance processes.
6. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment. Please note that it may take 24-48 hours for the tracking information to update after the package has been dispatched.
7. Lost or Delayed Shipments
If you have not received your package within the estimated delivery time, please contact our customer service team at qcjhomaza@hotmail.com. We will investigate the issue and assist you in locating your order.
In the unlikely event that your package is lost in transit, we will offer a replacement or refund based on your preference, provided that the loss is confirmed by the shipping carrier.
8. Incorrect Shipping Information
It is the responsibility of the customer to ensure that the shipping address provided is accurate and complete. If you realize that you have entered incorrect information, please contact us immediately at qcjhomaza@hotmail.com. We will do our best to correct the address before the order is shipped. However, Super Online Shop cannot be held responsible for packages delivered to an incorrect address due to customer error.
9. Unclaimed Packages
For packages that are returned to us due to being unclaimed or undeliverable (e.g., incorrect address, failure to pay customs duties), the customer will be responsible for the cost of reshipping the package.
10. Contact Us
For any questions or concerns related to shipping, please feel free to reach out to our customer support team:
Email: qcjhomaza@hotmail.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST)
We are committed to ensuring that your shopping experience with Super Online Shop is smooth and satisfactory from the moment you place your order to the moment it arrives at your door.